How to get your money back from a scammer on ebay
We no longer check to see whether Telegraph. To see our content at its best we recommend upgrading if you wish to continue using IE or using another browser such as Firefox, Safari or Google Chrome. Is online marketplace eBay really protecting the interests of its users?
It claims to take action in 30, cases each month when something goes wrong and users are out of pocket. This was launched last year, and promises to refund the buyer with the cost of an item if it does not arrive or is not as described. If such a refund is made the seller has the money deducted from their account. My five tips for earning a living by selling on eBay. This resulted in eBay automatically refunding the buyer under the guarantee scheme and passing the cost back to Mr Wright, without investigating the matter.
Ebay later waived the fee — but failed to explain adequately why it had been so quick to favour the buyer.
Helen Hickman pictured above suffered a similar experience. Mrs Hickman, 53, uses eBay to sell surplus stock from her baby shop in Buckinghamshire. Last month, however, Mrs Hickman encountered her first troublesome buyer.
This was just within the day period during which a buyer can receive a refund — provided that the goods are in the same condition as when sold. Another automated message from eBay a few days later was sent to Mrs Hickman stating that the buyer had to be refunded, despite the fact that Mrs Hickman had yet to receive the returned pushchair. After calling eBay to dispute its insistence that she should pay without having received the item, eBay said it would investigate the matter. After receiving the damaged goods, she took pictures and spent more than two hours on the phone trying to get through to eBay to explain things.
Like many who use eBay, Mrs Hickman said her frustrations really began when she needed to make contact with someone within the organisation. Mysteriously, she got her money back a few days later.
eBay scam: How to get your money back from an eBay scam
As in the case of Mr Wright, it is not clear what prompted the payment — or whether the buyer was forced to pay after all. When contacted by Telegraph Money, a spokesman for eBay said: Find out how to invest in recovery with this free guide. Help protect yourself from Identity Fraud with CreditExpert.
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